Contact + FAQs | Heels & Feels

Contact + FAQs.

Whether you're a student with a question, a brand looking to collaborate, or someone who wants to bring H&F to their city find the right contact below.

Contact routing

Find the right inbox.

Classes  ·  Bookings  ·  Experiences  ·  Anything else
Customer Support

Questions about classes, bookings, experiences, hen parties, corporate events, or anything else. One inbox, one team.

[email protected]
Franchise  ·  Instructor Training  ·  Joining H&F
Franchise & Growth

Wanting to franchise, become an instructor, or join the H&F network. This is your inbox.

[email protected]
Before you book

Here's what you
need to know.

Do I need any experience?⌄
No. Entry level is built for complete beginners. If you can walk, you can do this.
What do I wear?⌄
Comfortable clothes you can move in. Bring heels or some locations sell them on the night.
What is the Baddie Bundle?⌄
Five Signature classes valid for 30 days at one location. Best value way to commit to showing up.
What is the cancellation policy?⌄
No refunds. You can transfer your booking to another class up to 24 hours before it starts. Each booking can be transferred once and must be rebooked within 30 days. Cancelling forfeits the booking, so always transfer instead.
What is the difference between Signature and Spotlight?⌄
Signature is 60 minutes, weekly, available everywhere. Spotlight is a 90-minute premium session at selected studios with teacher-led choreography. Book Spotlight fast — they sell out.
How do I book an experience or event?⌄
Email [email protected] with your event details and we will come back to you.