Contact + FAQs | Heels & Feels

Contact + FAQs.

Whether you're a student with a question, a brand looking to collaborate, or someone who wants to bring H&F to their city find the right contact below.

Contact routing

Find the right inbox.

Classes  ·  Bookings  ·  Experiences  ·  Anything else
Customer Support

Questions about classes, bookings, experiences, hen parties, corporate events, or anything else. One inbox, one team.

[email protected]
Franchise  ·  Instructor Training  ·  Joining H&F
Franchise & Growth

Wanting to franchise, become an instructor, or join the H&F network. This is your inbox.

[email protected]
Before you book

Here's what you
need to know.

Do I need any experience?⌄
No. Entry level is built for complete beginners. If you can walk, you can do this.
What do I wear?⌄
Comfortable clothes you can move in. Bring heels or some locations sell them on the night.
What is the Baddie Bundle?⌄
Five Signature classes valid for 30 days at one location. Best value way to commit to showing up.
What is the cancellation policy?⌄
No refunds. You can transfer your booking more than 24 hours before the session. Inside 24 hours, the session is missed.
What is the difference between Signature and Spotlight?⌄
Signature is 60 minutes, weekly, available everywhere. Spotlight is a 90-minute premium session at selected studios with teacher-led choreography. Book Spotlight fast — they sell out.
How do I book an experience or event?⌄
Email [email protected] with your event details and we will come back to you.