General Class Terms & Conditions for Heels & Feels Creative Ltd. By securing a space and confirming payment, the Participant agrees to the terms set out below.
By securing a space and confirming payment, it is agreed that the Participant understands and accepts the following terms.
Throughout this document, Heels and Feels Creative Ltd., respective management, employees, representatives, successors and assigns shall be referred to as “We,” “Us,” or “Our.”
Throughout this document, Class refers to Signature, Entry Level & Beginner, and Spotlight classes, including any internal or external events operated under the Heels and Feels Creative Ltd. brand.
The person taking part in, or present at, the Class (“Participant” or “You”) hereby agrees that they are physically fit and without any medical condition that has not been cleared by a qualified medical professional.
Any past or present physical ailments, injuries, or health concerns must be disclosed at the time of booking a Class and reiterated to the instructor at the start of each Class.
You acknowledge that participation in physical activity involves inherent risks of injury or illness. You agree to participate voluntarily, accepting full responsibility for Your own health and wellbeing.
If You are pregnant, injured, or have any condition that could affect Your ability to participate safely, You must obtain written clearance from Your GP or relevant medical professional before taking part in any Class.
You agree to follow all safety instructions provided by the instructor and not to participate beyond Your own abilities. If You become unwell or feel unsafe during a Class, You must stop immediately and notify the instructor.
Strobe lighting, low lighting, and sound effects may be used during Classes. Participants who may be affected by these conditions should inform Us prior to booking and must take personal responsibility for monitoring their response during the Class.
We may photograph or video Classes for the sole purpose of promoting Heels and Feels Creative Ltd. across Our platforms. If You do not wish to appear in promotional material, You must inform Your instructor before the Class begins.
All choreography, teaching content, and associated materials are protected intellectual property owned by Heels and Feels Creative Ltd. Unauthorised reproduction, filming, or teaching of any Class content is strictly prohibited.
We reserve the right to amend the Class schedule, substitute instructors, or make venue changes when necessary. If a Class is cancelled by Us, You will be offered a transfer or refund.
We reserve the right to deny participation or remove any Participant whose behaviour is unsafe, inappropriate, or disruptive, without obligation to provide a refund or reschedule.
Classes must be booked and paid for in advance through the official online booking system. Walk-ins are not permitted. Any Participant not listed on the class register will be unable to participate.
All bookings are for the personal use of the Participant only and cannot be transferred or shared with another individual, except where a transfer is permitted under Booking Transfers below.
All bookings are non-refundable.
Refunds will not be issued for late cancellations, no-shows, illness, injury, change of mind, scheduling conflicts or any other personal circumstances preventing attendance.
Any refund, transfer or booking amendment granted outside of these Terms & Conditions is provided entirely at the discretion of Heels & Feels as a goodwill gesture.
Such exceptions do not amend these Terms & Conditions and should not be relied upon as precedent for future requests.
By participating in a Class, You acknowledge and accept that all exercise activities carry inherent risks.
You waive any claim against Heels and Feels Creative Ltd., its franchisees, instructors, and affiliates for any injury, illness, or damage sustained before, during, or after Your participation, except where directly caused by Our proven negligence.
Personal belongings are the responsibility of the Participant. We accept no liability for loss, theft, or damage to personal property while attending a Class.
You agree to behave respectfully towards instructors, staff, and fellow Participants at all times.
Abusive, inappropriate, discriminatory, or unsafe conduct will result in removal from the Class and possible exclusion from future sessions without refund.
Minimum age for participation is 18 years.
Participants may be required to provide proof of age upon request.
Appropriate clothing must be worn, including suitable footwear for the Class type.
For safety reasons, large jewellery, accessories, and items that may interfere with movement should be removed prior to participation.
These Terms & Conditions may be updated periodically to reflect legal, operational, or policy changes.
The latest version will always be available via the official booking platform.
We collect and store Your personal data in accordance with the UK GDPR and Data Protection Act 2018.
Your information will only be used for administrative, operational, or marketing purposes related to Your bookings or purchases with Us.
You can request access, correction, or deletion of Your data at any time by contacting [email protected]
We are not liable or obliged to provide refunds or compensation for cancellations or disruptions caused by circumstances beyond Our control, including but not limited to illness, venue closure, adverse weather, government restrictions, or other force majeure events.
Where possible, alternative dates or credits may be offered at Our discretion.
We operate an inclusive, respectful environment.
Any form of discrimination, harassment, or inappropriate conduct toward instructors or other Participants will result in immediate removal from the Class and suspension of Your ability to book future Classes, without refund.
These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
For any questions about these Terms & Conditions, please email [email protected]
Heels and Feels Creative Ltd. · 2025